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Applied at 25: An Exclusive AQ Interview with Jim KellnerApplied Systems’ CEO Jim Kellner looks back—and ahead—as the firm celebrates its 25th anniversary. See what he has to say. Staff Report Unveiling Product X: Applied’s New System Boasts Functionality, FlexibilityYou’ve waited since last TENCon. Now it’s out. Learn more about the hows, whats and whys of the new Applied Systems platform. Dave Willis Agencies Take Part in New System TestingInitial feedback on the new Applied platform is positive. Agencies like the flexibility and functionality of the new system. Dave Willis Think Culture and Customers When Expanding ServicesCustomers want to access information on their own terms—often online. What thinking should go into adding such capabilities? Charles Wasilewski Your Future Story: Ideas for Agency PlanningJim Manke says successful planning requires getting out of the here and now. This Q&A describes just what else it entails. Peter van Aartrijk, Jr., CIC Getting on Board: Developing and Implementing PolicyAssociations, like agencies, need structure to operate. Learn what your board is doing to bring this structure to ASCnet Maureen Boeing, CIC, CISR Waging the War for Talentas baby boomers start to retire, more insurance jobs are being created. How does an agency or brokerage principal cope? William Pierson Leaving the “Morgan”-izationindividuals have had a broader or more lasting impact on ASCnet than Tom Morgan. That’s why it’s tough to say “so long.” John Chivvis Company Q & A: Liberty Mutual Agency MarketsYou know them by different names. Here you’ll see what Liberty Mutual Agency Markets companies are up to in the tech arena. Staff Report Measure and Manage: Agencies Focus on Sales ResultsAgents and brokers can sell more if they centralize, share and track info. Learn how two firms found success by doing this. Neal Shaffer |
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